FAQS

Yes, our location is conveniently located inside Scottsdale Music Academy at 7730 East Redfield Rd, Suite 3B; Scottsdale, AZ 85260.

Our shop hours
Fri. Noon - 6pm
Sat. & Sun. by appointment here.

We love talking music gear and helping our customers find the right pieces of gear to craft their sound. Please use our Contact page here to catch up with us or visit us at our retail location inside Scottsdale Music Academy at 7730 East Redfield Rd, Suite 3B Friday Noon - 6pm, Sat. & Sun. by appointment here.

No matter your skill level, we believe playing guitar should be fun.

Our company culture is based on amazing products and amazing service.

Don't be afraid to approach us with any questions or ideas that you may have. As a small business we listen and are appreciative of our our customers and manufacturers feedback.

We are firm believers in giving the customer the space they need to test gear and make an informed unbiased decision.

 

When you come in, you will be politely greeted and asked if we can help. If you want to "just look" then we will let you do just that.

 

If you need assistance with an item, we are eager to help you.

Absolutely. Every one on staff here is an experienced guitarist! On top of that, the staff is not paid on a commission basis. We are going to suggest what we feel is best for your budget. Even better, if a piece of gear doesn't quite get the results you expected, we have a no questions asked 30 day return policy.

By all means, please let us know! We are constantly coming across new and pre-loved gear. Many times if we are a brand dealer for the piece of gear you are looking for we can order it custom.

Not at all. In fact, our in-store and online pricing are typically at or below Minimum Advertised Price (or MAP) depending on promotions.

Of course we do! We will review your trade in or consignment gear and provide a quote for its value.

 

If you agree to the valuation, we will have all the necessary paperwork ready (for consignment) to get your piece of gear in our shop and on our website. If you agree to the trade in value, you will have that value for trade in on any in-stock items we have on hand.

 

This item I have to trade in will sell for $200. Why are you only offering $100 for it? That's unfair!

 

You will find that we offer higher than normal trade prices, which is why we have such an extensive list of quality used gear. To break it down though, when we take your item in on trade, we view it as if we are purchasing an item at a wholesale rate to resell at a retail level. If we sell online, we need to factor nearly 10% of that to license fees, 40% to taxes, and another 10-15% in additional overheads. We try to be as fair as we can with trade ins, and many customers feel we do.

While we hope you love what you purchase from pedal.ly, we do accept returns for most items.

 

Please view our Return Policy for complete details about our return process.

At this time we only sell and ship to the United States.

Pedal.ly is always looking for high quality products that will excite our customer base.

Please use our Contact Us page and select that you are a manufacturer. We will setup a call and see if it's a good fit.